SafeLogic Xtreme Series FAQ

Frequently asked questions

How do I change the battery in my SafeLogic Xtreme safe lock?


Click HERE for instructions on changing the battery for SafeLogic Xtreme.




Will I lose my code if I change the battery or if the battery dies?


No. The code is programmed in the both in the entrypad and locking mechanism and will not be affected if you change the battery or if the battery dies.




How will I know if my battery is low?


When you enter your code, if the safe lock beeps twice and then quickly 8 times, this is an indication that your battery is ready to be changed.




What kind of battery should I use?


Recommended 9V Alkaline - Duracell or Energizer




Where can I get an operation manual for my SECURAM safe lock?


Click HERE to download the operation manual.




How do I register my SECURAM safe lock's warranty?


To register your warranty, please visit: https://securamportal.com/warranty/




Where can I find the 20-digit serial number for my entrypad?


The serial number is located on the backplate or behind the entrypad. You will need to remove the entrypad from the safe. To remove the EntryPad fromthe safe door, push up from the bottom of the EntryPad.You will feel the SnapFit mounting holes release from the shoulder bolts. The serial number is located on a silver or blue sticker.




Where can I find the 20-digit serial number for my lock body?


The serial number is located on the locking mechanism inside your safe door. The serial number is located on a silver or blue sticker. Check with the safe manufacturer prior to removing the back panel of your safe door.




How long is my warranty coverage?


Click HERE for our warranty policy




Can I purchase an extended warranty, beyond the free 1-year warranty coverage?


Click HERE for Extended Warranty information




How can I contact technical support?


You can contact us by emailing techsupport@securamsys.com or by phone (805) 988-8088. Our business hours: M-F 8:30 AM-5:00 PM PST SECURAM Systems, Inc 3325 Grande Vista Drive Newbury Park, CA 91320




How do I reset the Xtreme?


Click HERE to download instructions.





SECURAM Systems, Inc.

3325 Grande Vista Drive
Newbury Park, CA 91320

P: (805) 988-8088

F: (805) 988-1580

 

Hours: M-F 8:30 AM-5:00 PM PST

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