SafeLogic Series FAQ

Question 1

My safe lock beeps at me after I enter my code...

Answer

When you enter your code, if the safe lock beeps twice and then quickly 8 times, this is an indication that your battery is ready to be changed.

Question 2

How do I change the battery in my safelogic entrypad?

Answer

The battery compartment is located in one of two places on your EntryPad -either on the back of the EntryPad or in the SureLock Battery Management compartment: 1) Look to see if there is a black box with a lever under the EntryPad at about the 5 o'clock position. If so, pull down on the lever to unlock the SureLock Battery compartment. Now pull straight down to remove the compartment. Simply install a new battery - (Recommended: 9V Alkaline - Duracell or Energizer, preferred) Replace the SureLock Battery compartment and lock the lever. 2) If there was no black box at the 5 o'clock position, then your battery box is located on the back of the EntryPad: Grasp the EntryPad and push up from the bottom. You will hear the EntryPad release from the SnapFit mounting holes. Carefully remove the EntryPad. Take care not to damage the lock cable. You will now see the battery compartment on the back of the EntryPad. Remove the battery and unclip the battery terminals Replace with a new 9V battery - (Recommended: 9V Alkaline - Duracell or Energizer, preferred) Tuck the lock cable into the back of the EntryPad and reinstall the EntryPad on the shoulder bolts. 3) If you have the SafeLogic TopLit entrypad: click HERE for instructions.

Question 3

Will I lose my code if I change the battery or if the battery dies?

Answer

No. The code is programmed in the locking mechanism and will not be affected if you change the battery or if the battery dies.

Question 4

How will I know if my battery is low?

Answer

When you enter your code, if the safe lock beeps twice and then quickly 8 times, this is an indication that your battery is ready to be changed.

Question 5

What kind of battery should I use?

Answer

Recommended 9V Alkaline - Duracell or Energizer

Question 6

How do I change my code?

Answer

Click HERE for instructions

Question 7

Where can I get an operation manual for my SECURAM safe lock?

Answer

Click on the model to download the instructions: SafeLogic TopLit SafeLogic Basic SafeLogic BackLit

Question 8

How do I register my SECURAM safe lock's warranty?

Answer

To register your warranty, please visit: https://securamportal.com/warranty/

Question 9

Where can I find the 20-digit serial number for my entrypad?

Answer

The serial number is located on the backplate or behind the entrypad. You will need to remove the entrypad from the safe. To remove the EntryPad fromthe safe door, push up from the bottom of the EntryPad.You will feel the SnapFit mounting holes release from the shoulder bolts. The serial number is located on a silver or blue sticker.

Question 10

Where can I find the 20-digit serial number for my lock body?

Answer

The serial number is located on the locking mechanism inside your safe door. The serial number is located on a silver or blue sticker. Check with the safe manufacturer prior to removing the back panel of your safe door.

Question 11

How long is my warranty coverage?

Answer

Click HERE for our warranty policy

Question 12

Can I purchase an extended warranty, beyond the free 1-year warranty coverage?

Answer

Click HERE for Extended Warranty information

Question 13

How can I contact technical support?

Answer

You can contact us by emailing techsupport@securamsys.com or by phone (805) 988-8088. Our business hours: M-F 8:30 AM-5:00 PM PST SECURAM Systems, Inc 3325 Grande Vista Drive Newbury Park, CA 91320